Section 1: Scope of Services Provided

Jarvis Smart Homes agrees to provide professional installation and 24/7 monitored security services for the Service Address listed above, utilizing our affiliated central station, Affiliated Monitoring, for alarm monitoring. Services include alarm signal transmission from your premises, monitoring center response, and notification to appropriate emergency responders based on received alarm signals.

a. Installation: We will install a new alarm system or upgrade your existing system (if applicable) at the premises. Installation will be performed by licensed security professionals in compliance with Texas law and industry standards (including use of an ANSI/SIA-approved control panel for false alarm reduction). We will teach you and your family how to operate the system upon completion.

b. Monitoring: We will provide continuous alarm monitoring services as described in Section 6. Alarm signals from your system will be transmitted to and processed by our partnered monitoring center (Affiliated Monitoring). Note: Customer understands that Company may subcontract monitoring to this licensed third-party, but Company remains responsible to Customer as the primary service provider.

c. Maintenance & Repairs: For a period of six (6) weeks following the completion of installation at the premises, Company will correct, at no additional charge, any system problems that arise directly from our installation or initial equipment programming. This is an installation warranty covering labor and any necessary adjustments. The six-week warranty period begins on the date installation is completed at the premises, not the date this Agreement is signed.

After this 6-week period, any maintenance, troubleshooting, or repair service requested will be billed at a rate of $150 per hour (the "Service Call Rate"), plus the cost of any parts or equipment required to remedy the issue, unless the issue is determined to stem from a persistent defect that existed as of the original installation date (in which case there will be no charge for that specific issue).

Warranty Exclusions: This Agreement's warranty does not cover and Company is not responsible for malfunctions or damage caused by misuse, abuse, Acts of God (e.g. lightning, floods, storms), power surges or outages, phone/network outages, or repairs/alterations not authorized by Company. Such events, and any resulting service calls, will be billable at the standard Service Call Rate and/or part replacement cost.

Section 2: Term & Pricing Options (Monitoring Service)

Residential Monitoring Plan Options (select one):

• Option A: $25.00 per month (plus applicable sales tax, currently 8.25%) – 60-month term (5-year contract)
• Option B: $35.00 per month (plus applicable sales tax, currently 8.25%) – 36-month term (3-year contract)
• Option C: $50.00 per month (plus applicable sales tax, currently 8.25%) – Month-to-month (no long-term contract)

(Applicable state and local sales tax, currently 8.25%, is added to all monitoring fees as required.)

Pricing Note: The above rates are exclusive of sales tax. Applicable taxes will be added to each payment. These rates cover standard burglary/fire alarm monitoring. Additional services or equipment (if any) may incur separate charges as agreed in a separate equipment or services addendum.

Section 3: Payment Authorization

Customer authorizes Company to automatically charge the agreed monthly monitoring fee (plus applicable sales tax) to the payment method provided (credit/debit card or ACH bank draft) on the 1st day of each month for that month's service. If this Agreement begins on a date other than the 1st of the month, the first billing cycle will commence on the 1st of the month following the effective date of this Agreement.

Payments will be processed securely through our payment provider. Customer agrees to keep their billing information (card number, expiration, billing address, etc.) current with Company.

If Customer's payment method expires or is declined for two (2) consecutive months, Customer must provide an updated payment method within ten (10) business days of written notice from Company. Failure to provide updated payment information may result in suspension of monitoring services.

If Customer prefers to pay annually or by another schedule, such alternate arrangements must be made in writing. Otherwise, monthly automatic billing on the 1st applies.

Section 4: Late Payment, Contract Cancellation & Early Termination

Late Payment Penalties: Customer is entitled to a 5-day grace period after the due date (1st of the month) to cure any payment failure. If the automatic payment is declined or if Customer's payment method becomes inactive/invalid and payment is not made by the 6th of the month, a $25.00 late fee will be applied to that month's installment. This $25 fee will be added for each monthly payment that is not paid on time. Customer agrees that this fee is a reasonable estimate of the additional administrative costs for handling late payments and is not interest.

Company may, in its discretion, suspend monitoring services if an installment remains unpaid more than 30 days, until the account is brought current. Suspension of service for non-payment does not reduce the amounts owed by Customer. If any amount is past due by over 60 days, Company reserves the right to declare Customer in breach and terminate this Agreement for cause, after which the Contract Buyout terms will apply.

Cancellation Policy & Early Termination (Contract Buyout): Term Contracts (Options A or B): Customer understands that in signing up for a fixed term (36 or 60 months), they are receiving pricing based on that full term. If Customer terminates this Agreement before the end of the contracted term, or if the Company terminates this Agreement early due to Customer's breach or non-payment, Customer agrees to pay a Contract Buyout amount as liquidated damages. The Contract Buyout equals: All remaining monthly payments that would have become due over the remainder of the initial term, plus an early termination fee as follows: If termination occurs within the first 12 months of the initial term: $150.00. If termination occurs after the first 12 months of the initial term: $75.00.

This Contract Buyout fee is due immediately upon termination of the contract. This is not a penalty, but a charge agreed upon as a reasonable estimate of Company's loss due to early termination (since actual damages – including lost monitoring revenue and costs of account acquisition – are difficult to precisely calculate). By signing this Agreement, Customer acknowledges this liquidated damages provision is fair and not oppressive.

Month-to-Month Accounts (Option C or after initial term): Either party may cancel a month-to-month monitoring agreement by giving 30 days' written notice to the other. Service will terminate 30 days after the date of notice (or on a later date specified in the notice). Customer will owe any pro-rated charges up to the termination date. No early termination fee applies to month-to-month plans beyond charges for the final 30-day notice period.

Relocation or Transfer: If Customer needs to relocate and wishes to transfer service to a new address, Customer should notify Company at least 30 days in advance. Company will attempt to accommodate moving the system/contract to the new location (additional installation fees may apply), or, at Company's discretion, allow Customer to cancel with a reduced buyout fee if moving out of our service area. Any such arrangements will be confirmed in writing. Absent an agreed transfer or early buyout waiver, the standard terms above apply to early cancellation due to relocation.

Section 5: Equipment & Ownership

All alarm equipment installed at Customer's premises becomes the property of the Customer upon installation. This includes all devices such as sensors, keypads, sirens, control panels, and any Company-provided cellular/radio communicator that are part of the system.

Risk of Loss: Once installed, all equipment is under Customer's responsibility for loss or damage. Company is not responsible for loss of or damage to equipment on Customer's premises after installation (Customer's insurance should cover any such loss).

Manufacturer Warranties: To the extent any devices come with a manufacturer's warranty, Company will pass that warranty along to Customer. The length and terms of manufacturer warranties vary by product and are not governed by this Agreement. Company itself does not extend any warranty beyond what is stated in Section 1(c) (the 6-week installation warranty).

Section 6: Monitoring Services

Company (through its contracted central station) will provide continuous alarm monitoring of the installed system as follows:

a. Monitoring Protocol: Upon receipt of an alarm signal from Customer's system, our monitoring center (Affiliated Monitoring) will respond per industry-standard procedure:

First Contact – SMS/Text: The monitoring center will attempt to notify the Customer via text message (at the mobile number on file) indicating an alarm signal and requesting confirmation or cancellation.

Second Contact – Phone Call: If there is no timely response to the aforementioned text or if the situation warrants, the monitoring center will then place a telephone call to the Customer's listed contact number(s). The operator will seek to verify the alarm by requesting the Customer's verbal passcode, which the Customer creates at the time of the installation.

Dispatch: If the monitoring center cannot reach the Customer (no answer) or if the call is answered but the correct passcode is not provided, the center will treat the signal as an authentic alarm. The operator will then dispatch the police or appropriate emergency responders to the Service Address, and may also contact any emergency contacts designated on the account.

b. Response Time: Customer understands and agrees that Company makes no guarantee or promise regarding the speed or outcome of emergency responder actions. Actual police/fire department response times or availability are beyond Company's control. Company's role is to promptly transmit alarms to the monitoring center and, in turn, to promptly dispatch authorities when required, but we are not liable for any delay or failure by emergency responders to arrive or act (see Section 8, Liability).

Company will monitor signals 24/7; however, there may be occasions of temporary interruption beyond Company's control (e.g. cellular network outages, force majeure events as defined in Section 16). Company will have backup measures in place and will restore monitoring service as soon as feasible in such cases.

(Customer is responsible for testing the system regularly – see Customer Responsibilities below.)

Section 7: Customer Responsibilities; Local Regulations; False Alarm Fees

To ensure proper functioning of the alarm system and compliance with laws, Customer agrees to:

Maintain Communication Link: Keep a working telephone line or internet connection (as applicable) at the premises for transmitting alarm signals. If using cellular monitoring provided by Company, ensure adequate cellular coverage at the premises. Any change in phone/internet service that could affect the alarm's communication must be reported to Company.

Obtain Required Permits: Obtain and maintain any required alarm permit or registration from the local city or county (including Harris County, Brazoria County, Galveston County or any municipality in which the premises is located). This typically involves paying a fee to the local police department or jurisdiction and filing an application. Customer shall provide the permit number to Company upon request. Customer is responsible for any fines or penalties resulting from failure to have an alarm permit.

Operate System Properly: Use the system in accordance with the provided instructions. This includes training all users of the system (household members, employees, etc.) on arming/disarming procedures and passcode usage to minimize false alarms.

Test the System: Test the alarm system at least once per month to confirm sensors, control panel, and communication to the monitoring center are working. (Customer should coordinate with Company or the monitoring center before testing signals to avoid false dispatch.)

Provide Updated Contact Info: Notify Company immediately of any changes to contact information, such as phone numbers, email, or designated emergency contacts. This ensures the monitoring center can reach someone in case of alarm.

Notify Prior to Any Changes or Relocation: Not remove or relocate any alarm equipment without notifying Company. If Customer plans to remodel, make structural changes, install large appliances, or take any action that could interfere with the alarm equipment (including moving to a new residence), inform Company so we can assist in safely moving or reconfiguring the system. Unauthorized relocation or modification of equipment by Customer is prohibited and voids any warranty or liability on Company's part for resulting issues.

Acknowledgement of Risk; Insurance: Customer understands that the alarm system is intended to reduce certain risks (like burglary, fire, etc.) but does not guarantee prevention of loss or injury. Customer agrees that it is their responsibility to maintain adequate insurance coverage (e.g. homeowner's, renter's, property, casualty, and life insurance as appropriate) to cover any loss or injury that an alarm system is intended to mitigate. Company is not an insurer of Customer's property or personal safety; see Section 8 for limitation of liability. Customer hereby waives subrogation for any insurance claim against Company (i.e., Customer's insurance should not pursue Company for any losses).

Local Regulations – Permits and Fees: Customer acknowledges that certain jurisdictions (including many cities in the Greater Houston/Galveston area) require alarm systems to be registered or permitted, and may impose penalties for excessive false alarms. Customer is solely responsible for compliance with any such laws, including obtaining the permit and paying any related fees. Company may notify the local municipality of the installation as required by Texas law, but obtaining the permit is the Customer's duty.

False Alarm Fees: Customer assumes all liability for false alarms and any government or third-party charges/fines resulting from false alarms. This includes fees imposed by city or county ordinances when police or fire respond to false alarm calls. Regardless of the cause of a false alarm (whether due to Customer's error, equipment malfunction, or any other reason), Customer will pay all fines or fees associated with false dispatches. Company shall have no obligation to pay or reimburse such fees, and in no event will Company be responsible for consequential costs arising from false alarms. Customer also agrees to take all reasonable measures to prevent false alarms, such as promptly repairing faulty equipment (with Company's help), keeping alarmed doors/windows secured when system is on, and updating passcodes with all users.

Furthermore, if emergency responders are suspended or limited by authorities at your location due to excessive false alarms or failure to obtain a permit, Company is not liable for any loss or damage resulting from responders not being dispatched in such cases. Customer's failure to comply with permit requirements or to pay false alarm fines may compromise emergency response, and that risk lies with Customer.

Section 8: Insurance & Liability Limitation

NOT AN INSURER; ALLOCATION OF RISK: Customer understands that Company is not an insurer of Customer's property or personal safety. Customer's insurance (homeowner's, renter's, life, health, etc.) shall be the primary source of recovery for any loss, damage, or injury that an alarm system is meant to deter or detect. Company's charges are not related to the value of Customer's property or potential losses; they are based on the services provided, not the amount of risk being protected against. By entering this Agreement, Customer agrees to release and waive all subrogation rights for their insurers, meaning Customer's insurance carrier cannot seek recovery from Company for any claim paid.

NO GUARANTEE OF PERSONAL SAFETY OR PROPERTY PROTECTION: Company makes no guarantee or warranty that the alarm system or services will avert or prevent occurrences (such as break-ins, robberies, fires, floods, or injuries), or that the system will in all cases provide the intended monitoring and response. Customer assumes all risk for reliance on the system. Company does not guarantee that the police or fire authorities will arrive if the alarm is activated, or that they will arrive in time, or that they will prevent any harm or loss.

LIMITED LIABILITY: By signing this Agreement, Customer agrees that, to the fullest extent permitted by law, Company's total liability for any loss, damage, injury or claim arising from this Agreement, regardless of cause or legal theory (breach of contract, negligence, strict liability, etc.), is limited to the lesser of $1,000 or 10% of the annual monitoring service charge paid by Customer (at the rate of the time of loss). This limitation applies collectively to Company, its owners, officers, employees, agents, and any assignees or subcontractors (including the monitoring center). If Customer wishes to increase the limit of Company's liability, Company may offer a higher limit for an additional charge (since that would entail higher risk and possibly insurance costs on our part). Absent a separate agreement for a higher limit (which must be documented in writing and signed by Company), the stated $1,000/10% cap is agreed as the maximum liability.

SCOPE OF LIMITATION: This limitation on liability applies to all types of damages or losses including property damage, economic loss, personal injury, or death arising out of performance or non-performance of obligations under this Agreement, except to the extent prohibited by Texas law. In particular, this limitation shall not apply to Company's liability for its own gross negligence, recklessness, or intentional misconduct, or where a specific law forbids limiting liability. It is the intent of the parties that this limitation be enforced to the maximum extent allowed: for any claim not excluded by the prior sentence, Customer will not seek damages from Company exceeding this cap. Customer acknowledges that this cap on liability is a material term of this Agreement and a part of the consideration of the monthly fee, which would be higher if Company were to assume greater liability.

Exclusive Remedy: To the extent permitted by law, Customer's exclusive remedy for any claim arising out of or in connection with this Agreement or the services shall be the recovery of actual damages up to the liability cap defined above. Company shall not be liable for any indirect, incidental, special, or consequential damages of any kind, including but not limited to lost property, lost profits, business interruption, personal injury or emotional distress, even if due to Company's negligence (but not if due to Company's gross negligence or willful misconduct, which is addressed above). The Customer specifically agrees to this allocation of risk and acknowledges that Company's service fees would be substantially higher if it were asked to assume greater liability.

Section 9: Privacy & Data Handling

Company respects Customer's privacy. Under this Agreement, Company does not collect or store any personal data beyond what is necessary for billing, contacting the Customer, and providing monitoring services. Any information obtained (like contact lists, passcodes) is used solely for providing services and will be kept confidential in accordance with law. Company may share necessary data with the monitoring center or responders as needed to perform the service, but will not sell or misuse Customer's information.

Data Breach Notification: In the event that Customer personal data held by Company is compromised due to a security breach, Company will notify the affected Customer within ten (10) business days of discovering the breach. Such notification shall include the nature of the breach, the types of data affected, and recommended steps for the Customer to protect themselves. Company's liability for any data breach shall be subject to the limitations set forth in Section 8.

No third-party beneficiary: This Agreement does not grant any rights to any person or entity not a party to it. Any data or information flows are incidental to providing service to Customer.

Section 10: Dispute Resolution (Arbitration)

Governing Law and Venue: This Agreement shall be governed by and construed in accordance with the laws of the State of Texas. The parties agree that any dispute or claim between them will be subject to the dispute resolution provisions below. Venue for any proceedings (arbitration or, if allowed, court) shall be Galveston County, Texas, which is the county of Company's principal office, unless otherwise required by law.

Small Claims Exception: Notwithstanding the arbitration provisions below, either party may pursue claims with an amount in controversy of less than $5,000 in a small claims court of competent jurisdiction in Galveston County, Texas, provided the claim falls within that court's jurisdictional limits. If the claim is removed or transferred from small claims court, it shall proceed under the arbitration provisions below.

Arbitration Agreement: Customer and Company agree that any and all disputes, controversies, or claims arising out of or relating to this Agreement, or the breach thereof (other than claims eligible for small claims court as described above), shall be resolved by final and binding arbitration. The arbitration shall be administered by a mutually agreeable arbitration service (or, if none can be agreed, by the American Arbitration Association) in accordance with its Consumer Arbitration Rules. The arbitration hearing will take place in Galveston County, Texas, unless both parties agree to conduct it by telephone or written submissions. Each party waives the right to a jury trial and to have the dispute decided in court. No class action or consolidation: Customer gives up the right to participate as a class representative or class member in any class action against Company, or to consolidate any claims with those of others. The arbitrator shall have no authority to conduct a class or collective arbitration. Individual Relief: The arbitrator may award any individual relief or remedies that a court of competent jurisdiction could award to an individual claimant, including injunctions or damages in favor of the individual, but may not fashion relief for a class or others not party to the arbitration.

Arbitration Procedure: The party initiating arbitration must provide a written demand for arbitration to the other party. The arbitration shall be conducted by a single arbitrator. The arbitrator shall be either a retired judge or an attorney licensed in Texas with experience in contracts and the security alarm industry. The arbitrator shall apply Texas substantive law and the Federal Arbitration Act (9 U.S.C. §1 et seq.). The arbitrator's award shall include a written statement of findings and conclusions on which the award is based. The award shall be final and binding, and judgment on it may be entered in any court of competent jurisdiction.

Fees and Costs: Each party shall bear its own attorneys' fees and costs in arbitration. Arbitration filing and arbitrator fees shall be split equally between the parties initially, but the arbitrator can reallocate fees in the award if one party prevails on the majority of claims. In cases where Customer's claims are substantially justified, Company will consider reimbursing Customer's arbitration filing fee to not preclude access.

Exceptions: Either party may seek emergency temporary injunctive relief in a Texas state court in Galveston County for matters involving immediate threats to persons or property, or misuse of intellectual property, but any such action will be limited to temporary measures until the dispute can be arbitrated.

Informal Resolution/Mediation: Before invoking arbitration, the parties agree to attempt in good faith to resolve any dispute informally. If direct discussions do not resolve the issue, the parties will consider mediating the dispute with a neutral third-party mediator in Galveston County. If mediation is not successful or is refused, either party can proceed to arbitration as described above.

Severability of Arbitration Clause: If any portion of this Section 10 (Dispute Resolution) is found unenforceable – for example, if the no-class-action provision is deemed invalid – the remaining portions shall remain in effect. The unenforceability of a specific provision in this Section shall not invalidate the Agreement to arbitrate on an individual basis. However, if a court ultimately determines that the arbitration agreement as a whole is unenforceable, then jurisdiction over any such dispute shall lie exclusively in the state or federal courts in Galveston County, Texas, and the parties waive any objections to venue or jurisdiction therein, submitting to such courts.

Section 11: Auto-Renewal of Monitoring Term

Initial Term: This Agreement's initial monitoring term is the length selected in Section 2 (either month-to-month or the fixed 36 or 60 months).

Renewal Term: Upon the expiration of the initial term, this Agreement will automatically renew for successive terms of the same length as the initial term selected (e.g., a 36-month initial term renews for additional 36-month terms; a 60-month initial term renews for additional 60-month terms) unless either party gives written notice of cancellation at least 30 days before the end of the then-current term. If neither party provides timely notice, the Agreement renews under the same terms and the then-current monthly rate. Please know that rates are expected to increase for your subsequent term.

If Customer does not wish a full renewal after the initial term, Customer may request in writing at least 30 days before renewal that the account continue on a month-to-month basis or a shorter term instead. Company must acknowledge and agree to this request in writing. In month-to-month renewal status, either party can terminate on 30 days' notice as described in Section 4, and the monthly fee may be adjusted to the prevailing month-to-month rate (for example, if initial term was at a discounted rate).

As a courtesy, Company will attempt to send a renewal reminder notice to Customer before the end of the term (e.g. an email or letter 30-60 days prior). However, failure to send or receive such reminder does not invalidate the auto-renewal – Customer is responsible for tracking the term dates.

Section 12: Limitations on Transfer or Assignment

Customer may not assign or transfer this Agreement to any other person or entity without Company's prior written consent. For example, you cannot sell or give the alarm contract to a home buyer or tenant without approval. (Consent will not be unreasonably withheld, but the assignee must be creditworthy and agree to all terms herein in writing.)

Any attempted assignment by Customer without consent is void. If Customer is selling the premises and the new owner wants to assume the contract, please contact Company in advance to discuss possible assignment or a buyout of the contract.

Company retains the right to assign this Agreement or subcontract any of its duties to a licensed alarm company or monitoring provider with 30 days' written notice to Customer. This includes selling the monitoring accounts to another licensed alarm company or using a different UL-certified monitoring center. However, any assignment by Company will not materially change the services you receive or your rights under this Agreement. Per Texas law, if Company's contact information changes as a result of an assignment, we will notify Customer of the new contact info and license number of the provider taking over (unless such information remains the same). In any event, any assignee will be properly licensed to perform the services in Texas, and the terms of this Agreement will continue in full force and effect with the assignee stepping into Company's place. If Company assigns this Agreement to an entity in a different jurisdiction, Customer retains the right to cancel under the original terms of this Agreement.

Section 13: Compliance with Affiliated Monitoring

Customer agrees, upon Company's request, to sign and maintain any additional monitoring contract or registration required by Affiliated Monitoring (the third-party UL-listed monitoring center) or by Texas regulations for monitored alarm systems. This may include a separate standard form agreement from Affiliated Monitoring that Customer will execute (electronically or in writing) acknowledging the monitoring relationship. Customer also agrees to cooperate with any permit or emergency contact information forms needed to facilitate monitoring in compliance with law.

This clause is intended to ensure that all regulatory requirements are met. Texas law requires either the original alarm company contract cover all services or that subcontractors are known to the client. Here, we disclose that Affiliated Monitoring is our monitoring subcontractor. Should there be any change in monitoring provider, Company will inform Customer as required.

(Note: This does not add cost to Customer; it is an administrative formality. The primary agreement for services remains this Agreement with Company.)

Section 14: Entire Agreement; Amendments; Severability

This Agreement, including any attached riders or addenda (e.g. equipment purchase list, if any, or the required Notice of Cancellation form), constitutes the entire understanding between Company and Customer with respect to the alarm system installation and monitoring services described. It supersedes any prior or contemporaneous agreements, proposals, or understandings (whether written or oral) relating to the same subject matter. No amendment or modification of this Agreement shall be binding unless made in writing and signed by both the Customer and an authorized representative of Company.

If any provision of this Agreement is found to be invalid or unenforceable by a court or other tribunal of competent jurisdiction, that provision shall be reformed to the minimum extent necessary to make it enforceable (if possible) or, if reformation is not possible, it shall be severed from this Agreement. In either case, the remaining provisions of this Agreement will remain in full force and effect. The parties expressly acknowledge that they want this Agreement to be enforced to the maximum extent permitted by law, and that they would have agreed to the valid portions of this Agreement in absence of any invalidated part.

No waiver of any breach or default of this Agreement by either party shall be deemed a waiver of any other or subsequent breach. Failure of either party to enforce a term on one occasion shall not be construed as a waiver of the right to enforce the same term on another occasion.

Customer's Duties to Inform: Customer certifies that all information provided to Company (regarding the premises, any special hazards, etc.) is accurate. Customer also agrees to immediately inform Company in writing of any significant changes that could affect service (such as hazardous materials on site, changes in property layout that affect sensor placement, the presence of pets that could trigger alarms, etc.).

No Other Representations: Customer acknowledges that they have not relied on any representation, warranty, or statement by Company or its agents that is not expressly set forth in this Agreement. Any additional promises or agreements must be included in writing herein to be enforceable.

Section 15: Notice of Customer's Right to Cancel

YOU, THE BUYER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD (3RD) BUSINESS DAY AFTER THE DATE OF THIS AGREEMENT. IF THIS AGREEMENT WAS SOLICITED AT YOUR RESIDENCE OR A LOCATION OTHER THAN COMPANY'S PLACE OF BUSINESS (E.G. DOOR-TO-DOOR SALE), THEN IT IS A HOME SOLICITATION SALE UNDER TEXAS LAW. YOU HAVE THE RIGHT TO CANCEL IT WITHOUT PENALTY WITHIN THREE BUSINESS DAYS. SEE THE NOTICE OF CANCELLATION INFORMATION BELOW FOR AN EXPLANATION OF THIS RIGHT AND DETAILS ON HOW TO CANCEL.

Customer's 3-Day Cancellation Rights: If Customer cancels within the 3-day window, any payments made will be returned and any equipment installed will be removed at no charge. To cancel, Customer must send a signed and dated cancellation notice to Company's address by mail, email, or delivery, by the deadline. Company will return any payments and acknowledge cancellation within 10 business days as required by law.

Section 16: Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement (other than payment obligations) to the extent that such failure or delay results from events beyond the reasonable control of the affected party. Such events include, but are not limited to: natural disasters (including hurricanes, floods, tornadoes, and earthquakes), acts of war or terrorism, government actions or orders, epidemics or pandemics, utility or telecommunications failures, labor disputes, or any other event that could not have been reasonably foreseen or prevented. The affected party shall notify the other party as soon as practicable and shall use reasonable efforts to mitigate the effects of the force majeure event. If a force majeure event causes suspension of monitoring services for more than thirty (30) consecutive days, Customer may terminate this Agreement without incurring any early termination fee. Any suspension of services due to force majeure shall toll (pause) the contract term for the duration of the suspension.

This is a legally binding contract. Please read carefully and retain a copy for your records.